Shipping & Delivery Policy

Last Updated: July 2026

HealthStrap is committed to delivering your orders safely and efficiently. All orders are shipped through trusted third-party courier and logistics partners to ensure reliable delivery across our serviceable locations.

1. Digital Services HealthStrap primarily provides digital healthcare services. No physical shipping is generally involved unless specifically mentioned.

2. Appointment Confirmation Online appointments are confirmed digitally through SMS, email, or app notifications. Consultation timings depend on doctor availability.

 3. Delivery of Reports & Prescriptions Prescriptions and reports are delivered electronically through the platform. Delivery time may vary depending on doctor response and medical processing.

 4. Physical Products (If Applicable) If HealthStrap provides physical healthcare products: Orders are processed within 1–3 business days. Delivery timelines may vary by location and courier availability. Shipping charges, if applicable, will be displayed during checkout.

5. Delays HealthStrap shall not be responsible for delays caused by: Natural disasters Courier issues Technical failures Government restrictions

6. Incorrect Address Users are responsible for providing accurate delivery details. We are not liable for failed deliveries due to incorrect information.

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Order Processing

Orders are typically processed within 24–48 business hours after successful order confirmation and payment verification. Orders placed on weekends or public holidays may be processed on the next working day.

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Estimated Delivery Time

Delivery timelines depend on your location and the courier partner servicing your area.

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Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

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Order Tracking

Once your order is shipped, you may receive shipment updates through SMS, email, or WhatsApp (where available). Tracking availability depends on the courier partner.

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Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to courier issues, weather conditions, natural disasters, government restrictions, or other events beyond our control. HealthStrap is not responsible for delays caused by third-party logistics providers.

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Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information. HealthStrap is not liable for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

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Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.